Neverwinter’s guild bank system in theory is a nice way of managing and distributing items in a guild. Guild leaders can set different permissions and options for each repository to make sure not all ranks have unlimited access to them. It still frequently happens that guilds get robbed. Players simply empty repositories and then leave the guild. It’s mostly an issue of missing security options or guild leaders trusting new members too early. There however also have been numerous cases in which players claim that members that theoretically should have no access to the guild bank somehow managed to steal from it.
Depending on what guilds store in their banks, this can get expensive. The official stance of Perfect World’s support has been that there is no bug and that all incidents are caused by human error. But a recent report that was mailed to us indicates that guild banks might still not be as safe as the devs want us to believe. On PlayStation 4 one player apparently gained access to three different guild banks. In all cases the second repository was renamed to its standard name “repository 2” and the thief was able to extract items from it. This distinct pattern would indicate that there is indeed a glitch involved, which makes it that much more annoying that PWE’s support doesn’t even seem to be willing to look into it.
Until this is resolved, we would highly recommend not storing any high value items in guild banks or at least the second repository, because there might be a way to get access to it. This to be honest is a bit speculative and we have no actual proof that an exploit is indeed involved. But it can’t hurt to be a little wary. In case you get robbed, also check which repository was affected and whether or not any names got changed in the process. The information might help support to finally figure out the issue.
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