As expected Cryptic and PWE didn’t leave it at just a flurry of Double Events over Thanksgiving holiday, but added ZEN sales, charge promos and a ZEN store discount on top of it. What looked to be the most massive sale ever quickly turned into a disappointment for some though.
The Black Friday Charge Bonus Rewards weren’t delivered as promised. The original news post stated that players would not only receive the item of that tier, but also all items below that. Players quickly went to the forum to report that this wasn’t the case however.
First new Community Manager Julia quickly chipped in that they will be looking into this after the weekend. Andy later added that it was indeed a misworded blog post due to bad communication on their end. The promotion wasn’t actually set up to grant all lower tier rewards.
Death Slaad Reloaded?
Unfortunately this is not the first time a promotion has caused major pain for the players. The most popular, but not the only, fuck-up was the Death Slaad Bonus Companion Reward Promotion. It promised account-unlocked pets when charging ZEN, but only delivered one-time claimable versions. It took a massive uproar from the community to even get the devs to honor the original promotion and another few months to fix the issue.
The news post has since been corrected so new purchases aren’t made under a false promise. If you were wondering why one of Julia’s major tasks as new Community Manager is to improve internal communication, there you go. This is nothing new to Cryptic and PWE. Andy’s comments are encouraging, but we have to wait and see how this one is handled.
Neverwinter UN:Blogged is always looking for writers to contribute to the blog. If you are an active player and search for a way to spread your opinions, analysis, diaries or reviews to more than 35,000 regular visitors, then don’t hesitate and contact us on our message board or email! We are currently especially looking for console and PVP content, but that’s not exclusive. There is no frequency requirement, you post how often you want.