MMORPG “Bless Online” Shows How to Deal with a Major Exploit

In case you not only follow Neverwinter but the MMO genre as a whole, you surely know that Bless Online had quite a rocky start in the West. Missing endgame content, cash shop controversies, and serious exploits kept the devs busy ever since its early access launch on May 30th. Steam reviews plummeted within hours and several big Youtubers and Twitch streamers released horrible reviews of the game.

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While that’s really looking promising, the studio behind the MMORPG, Neowiz, at least was quick to react and promised fixes and improvements in multiple areas. We’d especially like to highlight their approach of dealing with a severe duping exploit that allowed to duplicate any item in the game. The full statement can be found on Steam, but they basically deleted all duped items and gold earned from the bug while also temporarily suspending accounts based on how often the exploit was used.

You can probably still argue that the worst offenders should have been taken out of the game permanently, but otherwise this is exactly how you should deal with such an issue. It’s timely, transparent, rolls back the negative impact of the exploit, and punishes those that tried to profit. The Neverwinter devs and PR team should definitely take a page out of Bless’ book, because dealing with exploits they often tend to fail in at least two of these four key areas. And that’s a shame, because a proper handling of such situations can really help to mitigate the backlash. The Bless reviews for example started to crawl back up after the announcement.

We’ve especially been an advocate for transparency around here, and it’s good to see that other studios agree. In the end it can only help you to get the trust of the players back.


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4 thoughts on “MMORPG “Bless Online” Shows How to Deal with a Major Exploit

  • June 10, 2018 at 11:21 am
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    Yup criptic does just the opposite that just about run a script that will teach cheats exploiters and gold sellers how to become better at it. Script will flag a person for a bot or AD sell if they did or did not. Then one simple letter to customer service and they will suspend your account for 10 days without looking into what took place. Just to let you back in so you can get better at exploiting. Yet if you was not guilty you will get the same treatment unless you have prof.

    Reply
  • June 10, 2018 at 2:27 pm
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    NeoWiz did fail at dealing with the chili exploit, though
    https://www.reddit.com/r/Bless/comments/8p4xlb/quitting_the_game_because_of_chili_exploit/
    https://imgur.com/a/a8C6Cti

    If we consider the dupes, the chili price and the editing of game files that allow you to add items to your inventory, select the character level, fly, jump to space, speedhack was already there from the Japan version, they have completely overlooked the issues for the Steam version and we can’t really say they were up to the challenges and dealt with them appropriately. To me this only confirms that every studio wants their game to have the major currency flooding the servers in the first few days or weeks to have the currency flowing freely between players. And make the average joe that joins in later having to spend money to cope up with the disavantage.

    Reply
  • June 10, 2018 at 4:27 pm
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    Funnily enough, the 1st comment of that reddit post is “GW2 had chili pepper “exploit” in its launch days. I find this a bit humorous that its involving chili as well.”

    Lel, coincidence ? I think not.

    Reply
  • June 11, 2018 at 3:14 am
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    Bless Online = NO ONE CARES !

    Reply

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