Everybody loves some good drama, right? Well then you should have closely watched the official subreddit a couple weeks ago, because it was entertaining! It all started with a simple thread in which a user complained about lag. It’s not really unusual that players take their frustration to message platforms in case they believe the problem is not on their end. Lag however is a complicated issue to debug, and often guys blame Cryptic for something that the company has no control over. Simply because you have issues reaching the game servers doesn’t mean that the problem indeed are the game servers. A thread however that only asks whether anybody else is experiencing lag shouldn’t be an issue, right? Absolutely not, unless of course the mods decide to lock it because the poster didn’t want to agree that it’s not Cryptic’s fault.
Granted, you don’t want misinformation to spread, but with lag there’s no right or wrong, just subjective experience. If you personally have issues it doesn’t mean there’s a global one. But if there is no global issue it also doesn’t mean that individuals can’t experience lag. So shutting down threads because “lie” is dodgy in itself, but adding a snarky comment just downright uncalled-for. It just creates the impression that you’re not really interested in a discussion but want to facilitate certain opinions. The reaction of the community was predictably harsh. Several threads popped up bashing moderation and accused them of abuse of power. Some comments crossed lines, but it’s hard to deny that this was a self-inflicted wound.
The fight extended behind the scenes as apparently a person or group of users used throwaway accounts to mass report every comment or post that members of the moderation made, regardless of content. Additionally, although that’s not related to the drama, the subreddit recently even lost one body to handle the mess. Not long ago four moderators were listed on the sidebar, now it’s down to three (plus they’re currently recruiting). So yeah, there’s definitely stuff going on over there, and not in a good way.
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It’s really a shame because moderating in such a manner is not what reddit should be all about. First and foremost the software is build to self-moderate using the up and downvotes. As such it should also allow players to freely discuss topics beyond the reach of Cryptic and PWE. That’s unfortunately not the case as the sub fully follows the official ToS and hence is jokingly referred to as “official” (although it’s not). That not only makes the platform redundant (and less valuable for the community), but Reddit acting as extension of studios is indeed something that should be called out. The MassivelyOP weekly pod recently touched on that while talking about an issue in Black Desert Online. We couldn’t agree more on what MOP’s Bree said:
Because of that we currently advise against volunteering for a moderating job on Reddit. You will either not be acting in the community’s best interest or will eventually clash with the other members of the team over their agendas and extremist opinions.
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