Well, here we go again. It seems like Neverwinter adds to its history of promotional hiccups. Already back in February players reported that a certain promotional item, the White Owlbear, suddenly changed its bind status. The Owlbear was handed out in a charge reward promo back in November 2016 and the blog article still states that “The White Owlbear is Bind on Equip!”. The more surprising it was for players to realize that the mount suddenly changed to bind in pickup.
While this is not really an issue to all those that already used the item on one of their characters, it can be majorly annoying in other cases. Let’s say you stored the once BoE item on a storage alt for future use, which is a common practice. Now the mount is stuck on a character that most likely won’t have any use for it. Or maybe you’ve bought up Owlbears as investment back then? Too bad you won’t be able to sell them now, right? In any case the promotion listed the item as bind on equip, and shouldn’t be changed afterwards, much less silently.
Players that inquired support about the issue got confirmation that it was an intentional change by the way. It also unfortunately doesn’t look like they are willing to help in this matter.
White Owlbear Only Latest of Many Promotional Hiccups
It’s needless to say that something like this shouldn’t happen. If you promote an item as bind on equip, and people pay 100$ for it, then the status shouldn’t change. What makes matters worse is that it happened completely unannounced, leaving players without any chance to sell mounts or move them away from alts.
The mods in the thread suggested that it might have been a stealth change to counter a possible exploit. Apparently the promo was reclaimable, which allowed players to obtain the item more often than intended. That would indeed explain the change, but now players that legitimately took part in the promo might still have no reward to show for it. That’s not acceptable!
It’s not the first time PWE messed up one of their promotions by the way. In 2015 a Bonus Companion Reward Promotion promised account-unlocked rewards, but the delivered ones were only one-time claimable versions. A year later, internal miscommunication lead to a misleading blog article about the Black Friday Charge Bonus and in 2017 claiming the Holiday Charge Rewards initially didn’t work at all. It sure feels like they can’t get through a full year without on of these, right?
Make Your Voice Heard!
In case you’re affected by this mess-up, you should make your voice heard. Contact support and let them know that you want the Owlbear’s bind status to be changed back to BoE. Simultaneously we’d strongly recommend messaging Community Manager nitocris83 on the official message board, on Discord, or through the official community mail firstname.lastname@example.org. She won’t be able to resolve the issue, but letting her know about your displeasure is still important.
You could also try to reach out to other devs or members of the community team. The more people are bugged with this, the more likely it gets that they will actually do something about it or at least act differently in the future. We certainly hope that the devs will reconsider the change, but wouldn’t bet on it. At least those players that are now stuck with the Owlbear on characters that can’t really utilize the mount should get help.
Are you affected by the bind change to the White Owlbear? What’s your take on the whole issue? Share your thoughts on our social channels, in the comments below, or the corresponding thread on our message board!
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